Presentation: The Human Toll of Incidents & Ways To Mitigate It

Kyle Lexmond discusses the human side of major system failures. He shares psychological insights and architectural tactics for surviving high-pressure incident rooms.

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The Human Toll of Incidents & Ways To Mitigate It

Kyle Lexmond explains how to handle the high-pressure environment of severe production outages. He discusses the critical distinction between mitigation and root-cause resolution, sharing personal experiences from harrowing incident rooms. He shares valuable operational strategies on overcoming cognitive overload, establishing blameless cultures, and optimizing systems for faster recovery.

Kyle Lexmond is an almost-SWE who learned about Site Reliability Engineering in passing conversation during university, changing the course of his career. Having worked at big names (Twitter, Amazon, Facebook) and small (CBSA, Kik), he enjoys working on building optimized and efficient systems that break less often after he touches them.

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